# Who we are

AlphaRoute respects your right to privacy. We provide customized software and mobile applications for Transit and School transportation operations. Your privacy is important to us, and maintaining your trust and confidence is one our highest priorities. We continue to be committed to secure the confidentiality and integrity of your personal information. We are proud of our privacy practices and want our current and prospective customers and users to understand what information we collect and how we use it.

# Why We Collect Your Information

We gather information about you and your accounts so that we can (i) know who you are and thereby prevent unauthorized access to your information, (ii) optimize transportation operations (iii) present operational reports and historical data (iv) design and improve the products and services we offer and (v) comply with the laws and regulations that govern us. In providing operational services and/or products to you, we collect certain non-public personal information about you related to use of transportation services. Our policy is to keep this information strictly safeguarded, and to use or disclose it only as needed to provide services to you, or as permitted by law. Protecting your privacy is important to us.

# Information We Collect About You

The non-public personal information we may have about you includes (i) information provided to us by the Transit Agency or School District (ii) what you provide to us when creating an account or communicating with us (iii) information to allow you to effectively use our products. We may collect the following types of non-public personal information about you:

– Information about your identity, such as your name and address;

– Information about your location while using the application;

– Information which you provide through the use of our website or applications, such as rider, trip and vehicle data.

# Sources From Which We Obtain Your Information

We collect non-public personal information about AlphaRoute users, such as you, from the following sources:

– Information we receive from you when you use the website or mobile applications;

– Information provided to us by Transit Agencies or School Districts whom you have allowed to share information with us or information is required to provide you service;

– Information about your transportation needs and accounts with affiliate systems, or others;

– If you visit the website, information we collect via a web server, often referred to as a “cookie”. Cookies indicate where a site visitor has been online and what has been viewed.

 – If you use our mobile applications, information we collect via your mobile phone or tablet while using the application.

# Information We Disclose

We do not disclose any non-public personal information about our users or former users to anyone, except as permitted by law and as described in this policy. We will share such information only if one or more of the following conditions is met:

– We receive your prior consent;

– We believe the recipient to be you or your authorized representative;

– We share the information with the Transit Agency or School District that provides services to you;

– We share the information with non-affiliated third parties systems under contract with the Transit Agency or School District and which requires non-public personal information to provide service to you;

– We share the information with non-affiliated companies that help us provide services to you, provided that they conform to our privacy standards and agree to be contractually obligated to keep the information provided confidential and used only as authorized;

– We are required by law to release information to the recipient.

We only use information about you and your account to help us better serve your needs. We may share aggregate non-personally-identifiable information with interested third parties to assist them in understanding the usage patterns for certain services and/or functionality on the website and mobile applications.

# Retaining Information

We will retain your information for as long as your account is active or as needed to provide you services or we are obligated by law or by our contractual obligations. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

# Safeguards – Confidentiality & Security

AlphaRoute has procedures in place that we believe are reasonably designed to protect the security and confidentiality of your information. These include confidentiality agreements with companies we contract with to help us provide services to you, password-protected user access to our computer files and strict confidentiality policies that apply to all AlphaRoute personnel.

We maintain physical, electronic and procedural safeguards to guard your personal account information. To further protect your privacy, our website and mobile applications use the highest levels of Internet security, including data encryption, user names and passwords, and other tools. We also restrict access to your personal data to authorized AlphaRoute associates who have a need for these records. We require all non-affiliated organizations to conform to our privacy standards and are contractually obligated to keep the information provided confidential and used as requested. Furthermore, we will continue to adhere to the privacy policies and practices described in this notice even after your account is closed or becomes inactive.

No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission of information, we make commercially reasonable efforts to ensure the security of our systems, including use of a firewall, content filtering, intrusion detection, SSL encryption, a DMZ, and access controls. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. By using the website, mobile applications or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the software. We may post a notice on the Site if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us via email at <info@alpharoute.com>.

# Children

We may receive personally identifiable information from individuals under the age of eighteen (18) from a user or School District. This information is protected according to The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) or as described in our contractual obligation with a School District or Transit Agency.

# Changes to this Policy

We will continue to conduct our business in a manner that conforms with our pledge to you, your expectations and all applicable laws.

**We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.**